Privacy Policy

The data controller is LivedIn (SAS), registered with the Paris Trade and Companies Register under number 106 731 938. For any questions about your personal data, contact us at: contact@livedin.fr.

When you create an account: first name, last name, email address, phone number.

When you verify your identity: identity document transmitted to our third-party provider. LivedIn does not retain a copy of your document.

While using the platform: published listings, messages exchanged, booking history, search preferences.

Technical data: IP address, browser type, pages visited, session data.

Creating and managing your user account.

Connecting hosts and tenants.

Processing payments via Stripe.

Identity verification via our provider.

Sending account-related communications (booking confirmations, notifications, support).

Improving the platform through usage analysis (aggregated and anonymised data).

Promoting the platform: the content you publish (listing photos and descriptions) may be used to promote LivedIn, including on our social media and in our advertising, in accordance with the licence set out in our Terms.

Complying with our legal and regulatory obligations.

Performance of contract: processing necessary to provide the service.

Legitimate interest: platform security, fraud prevention, service improvement.

Legal obligation: retention of certain accounting and tax data.

Consent: optional marketing communications.

Stripe (payment processing): PCI-DSS certified; banking data stored with Stripe only.

Identity verification provider: processes your identity document solely for verification purposes.

Cloud infrastructure provider: personal data is hosted on servers located in Europe; any transfer outside the European Union is governed by Standard Contractual Clauses.

We never sell your personal data to third parties.

Account data: retained for the duration of your relationship with LivedIn, then 3 years after account closure.

Transaction data: 10 years in accordance with legal accounting obligations.

Identity verification data: retained by the provider under its own rules; LivedIn stores no copy.

Technical logs: 12 months.

Under the GDPR, you have the following rights:

Right of access: obtain a copy of your personal data.

Right to rectification: correct inaccurate data.

Right to erasure: delete your data in the cases provided by law.

Right to portability: receive your data in a structured format.

Right to object: object to certain processing operations.

Right to restriction: limit processing in certain circumstances.

To exercise these rights, contact us at contact@livedin.fr. We respond within one month.

You may also lodge a complaint with your national supervisory authority (in France: cnil.fr).

We use technical cookies that are essential to the operation of the platform (session, authentication). No advertising cookies are placed without your explicit consent.

We implement appropriate technical and organisational measures to protect your data: HTTPS encryption, restricted data access, regular security audits.

We may update this policy at any time. In the event of a material change, you will be informed by email or by a notification on the platform.